Frequently Asked Questions
Can I return or exchange an item without giving a reason?
For a consistent account of our process, the relevant position is that Yes. For that reason, a no-reason return or exchange may be requested within 30 days after delivery.
Merchant Information
Our commitment to precise service means that the business name is canadapooch. At the same time, the customer contact email is Support@canadapocld.shop. Under this approach, the storefront brand name is canadapooch. For that reason, the complete physical address, which is also the default return address, is 372 E Wisconsin Ave, Milwaukee, Wisconsin, 53202, United States. As a related point, the customer contact telephone number is (414) 943-7355.
Do you offer free shipping?
For a practical account of our handling, the relevant position is that Yes. At the same time, standard shipping for U.S. From a customer-service standpoint, orders is free.
How can I contact you?
Our commitment to well-defined guidance means that Email Support@canadapocld.shop, call (414) 943-7355, or write to 372 E Wisconsin Ave, Milwaukee, Wisconsin, 53202, United States. In practical terms, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
Which payment methods are accepted?
To provide accessible store practice, this section confirms that we accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Under this approach, Available methods are shown at checkout.
How can I track my order?
This page sets out straightforward process; specifically, when tracking is available, it is sent using the contact information provided at checkout.
When will I receive my refund?
As part of accessible process, customers should understand that after the return is received, inspected, and approved, the refund is issued to the original payment method within 5-10 business days. Within the same framework, the bank or card issuer may require additional posting time.
Who pays return shipping?
The store follows a transparent approach to decision-making: canadapooch pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement.
How long does delivery take?
For a consistent account of our store practice, the relevant position is that Order processing normally takes 1-2 business days. In practical terms, Estimated carrier transit after dispatch is 4-6 business days.
What products do you offer?
With transparent expectations in mind, our operating rule is that we offer dog apparel and outerwear, dog boots and paw protection, harnesses, collars, and leashes, cooling gear, dog life jackets and water-safety gear, dog toys, and pet accessories. From a customer-service standpoint, Current availability, product details, options, and prices are shown on each product page.