For clear guidance, the applicable standard is this: we ship only within the United States. Within the same framework, standard shipping is free for every U.S. Consistently with this rule, order, and tracking information is provided after shipment.
For precise decision-making, the applicable standard is this: If tracking shows a delivery problem, or if an order arrives damaged or incomplete, contact Support@canadapocld.shop or (414) 943-7355. Accordingly, we will work with the carrier and provide an appropriate resolution under our Refund Policy.
Our commitment to transparent customer understanding means that shipping confirmation and a tracking number are sent to the contact information supplied at checkout. In addition, customers are responsible for providing a complete and accurate delivery address. In addition, Contact us as soon as possible if an address needs correction; changes cannot be guaranteed after fulfillment begins.
For clear expectations, the applicable standard is this: free standard outbound shipping does not reduce the 30-day no-reason return right. For that reason, for every approved no-reason return or exchange and every return caused by a quality problem, canadapooch pays return shipping and provides a prepaid label or equivalent free arrangement. At the same time, Customer service hours are Monday to Friday, 9:00 AM-5:00 PM (America/Los_Angeles).
Our commitment to practical store practice means that orders are normally processed within 1-2 business days, excluding weekends and U.S. For that reason, public holidays. Accordingly, after dispatch, estimated transit time is 4-6 business days. As a related point, these timeframes are estimates; carrier disruptions, weather, peak periods, address issues, or events outside our reasonable control may cause delays.
Merchant Information
As part of customer-focused expectations, customers should understand that the business name is canadapooch. For completeness, the customer contact email is Support@canadapocld.shop. Accordingly, the storefront brand name is canadapooch. Within the same framework, the complete physical address, which is also the default return address, is 372 E Wisconsin Ave, Milwaukee, Wisconsin, 53202, United States. For completeness, the customer contact telephone number is (414) 943-7355.